What are the highlights?
The points below are just a few highlights of changes we made. Read the full policies for more.
Keep reading below for the full details. If you have any feedback or suggestions, we’d love to hear from you, so contact us.
The Avaaz Team
Effective Date: 20 April 2019
The Avaaz Mission:
To close the gap between the world we have and the world most people everywhere want.
This website, Avaaz.org, along with all translated versions, is operated by Avaaz, a nonprofit organization incorporated as Avaaz Foundation in the State of Delaware, United States, and with a registered branch office in the UK (No. FC031321).
We may update these policies from time to time, and if we make any significant changes to the rules that govern this site or the way we treat your personal information, we will add a prominent notice to the website. Your continued use of the site following the posting of changes to the Terms will mean that you accept and agree to the changes. We encourage you to visit this page regularly to review it.
These policies apply to everyone who uses this website worldwide.
If you have any questions about our policies, your personal information, or the practices of this website, you can contact us.
Avaaz is committed to protecting your privacy online. The Avaaz staff are members too, and we treat your privacy as we do our own. When you use our website or communicate with us, we collect and store personal information from you so we can better serve you and the Avaaz mission.
Avaaz is a global civic movement and the participation of people like you is crucial to achieving our mission. To keep the network thriving, growing, and effective, we collect information from members and website users so we can more efficiently and creatively communicate with and mobilize our members, create, promote and fund our campaigns, interface with decision-makers, campaign targets, and the media, and develop new, more effective methods of outreach to grow the Avaaz network.
We collect, store, and use the following personal information you directly give us when you take action online or by SMS, donate, create your own petition, volunteer, RSVP for an event, or contact us.
Personal information we collect when you take action:
We may also collect:
We also collect from all visitors:
If you are under the age of 13 (US) or 16 (EU & elsewhere), please ask your parent/guardian for their consent before submitting your personal information to this site. If we have reason to believe that someone is underage and we have collected their personal information without proper consent, we will delete that information in a reasonable period of time.
We use the personal information we collect from you to shape Avaaz campaigns, communicate with decision makers & the media, refine your experience, improve the site, innovate our technology, and optimize ways to forward the Avaaz mission.
Namely, if you sign, share, or donate, we use your personal information to:
We may use the personal information of all visitors of the site to:
Please note that when you sign a petition, send a message, make a donation, or take any action on this site, we create a virtual user account for you where you can update your personal contact information and preferences so that we can better communicate with you to achieve the Avaaz mission. You can control your preferences on your profile page.
Avaaz does not rent or sell your personal information and we will only share it with the parties described below, as required by law, or with trusted third parties with your permission.
Avaaz is a global organization with members and staff around the world, so your information may be transferred and stored across borders.
We use standard industry practices, such as firewalls and encryption, to safeguard your personally identifiable information against unauthorized access, alteration, disclosure, misuse, or destruction. All donations, including the transmission of payment details and other personal information, are handled over secure, encrypted connections. We take reasonable steps to ensure that cross-border data transfers comply with existing data protection laws, such as working with third party processors certified in the EU-US Privacy Shield and Swiss-US Privacy Shield frameworks or with those that use standard contractual clauses that bind parties to protect the privacy and security of data.
We hold on to your personal information for as long as is necessary for the purpose(s) for which it was collected, unless otherwise required by law. If you request that we stop sending you updates and other communications or delete your information, we will honor your request and keep the minimum amount of information possible to prevent fraud and to help ensure that you are not contacted again.
You can review and update your personal information via your profile page, or simply contact us if you have other data access requests. You can also change your personal Cookie Settings at any time. For users in the European Union and European Economic Area and Switzerland, you also have the right to:
Please note that where we rely on your consent to use your personal information, all users worldwide have the right to withdraw that consent at any time. This includes the option to unsubscribe from our email list at any time or to contact us to request to be excluded from our online campaign promotion lists or text messaging.
Processing your Sensitive Personal Data: We do not seek to collect or otherwise process your sensitive personal information (i.e. about race or ethnicity, political opinions, religious or philosophical beliefs, etc.) except where:
To further our mission, Avaaz may collect, store, and process the personal information of third parties for public interest purposes: to report on matters of public concern, to protect freedom of expression and democracy, and to equip decision makers with critical information and analysis.
For these purposes, we may collect, alone or in collaboration with trusted third parties, individual’s name, contact, and other identifying information, images, photographs, audio, or video, social media account profiles and information posted or shared via such accounts.
We may collect such data from a variety of sources including, but not limited to, publicly available information, information provided by Avaaz members or others participating in our work, social media platforms and APIs, research databases, fact-checking organizations, and platform analysis software. We’ll keep such data secure and review its retention to ensure its processing remains necessary to our public interest purposes.
We’ll only process such data for purposes permitted under US law, and where applicable, permitted and a proportionate use under the EU General Data Protection Regulation, for example where the processing serves our public interest purposes and does not unfairly affect the rights of others, or has been made public by the individuals concerned.
Any person about whom we may hold personal information in the European Union and European Economic Area and Switzerland, has the same rights as users as detailed in How can you update and correct your personal information?However, we may not be able to comply with a request where these rights are subject to an exception, for example where we are processing data for journalistic or academic purposes. Other exceptions include where the use of the personal data is in connection with the prevention and detection of crime or where it is legally privileged.
We will disclose third party data, in the following circumstances: if there is a compelling reason as described above in Do We Share Your Information?; as described below in More on Protection of Avaaz and Others; or if aligned with our public interest purposes, we may share data with social media platforms, media organizations, fact-checking organizations, decision-makers, and regulatory and law enforcement agencies.
We believe you should have a reasonable expectation of privacy in information you disclose online that is not clearly intended for public dissemination. Where possible, we may attempt to defend this principle even though most jurisdictions currently take the opposition position.
We may attempt not to disclose material in response to overzealous or inappropriate requests. When we have a good faith belief that the law compels us to do so or when we think justice would be served, we may cooperate with law enforcement authorities or court orders requesting or directing us to disclose personal information of any user of this site. Should this happen we will attempt to provide you with notice before we disclose your personal information, unless there is a compelling reason to do otherwise as described above in Do We Share Your Information?
If at any time you would like to unsubscribe from our email list, you may do so via your profile page or by following this link, which is also included in every campaign email that you receive from us.
Our Data Protection Officer can be reached when you Contact Us, or when you write to:
Avaaz “Data Protection Officer” / 27 Union Square West, Suite #500 / New York, NY 10003 / USA.
There are sections of the Avaaz site where you can update your personal information, adjust your communication and donation preferences, manage petitions, events, and other content you create.
To access some of these tools, we may ask you to provide certain registration details or other information including user account name and password. It is a condition of your use of the site that all the information you provide is correct, current, and complete, and you keep your password and account access secure.
For all donations you will specify the amount you would like to give and whether you would like to give an individual or recurring donation. You agree to use a valid and authorized payment method and agree to be charged the amount you specify using the payment method you select. Donations made to Avaaz are not tax-deductible.
In order to help you make your voice heard and share ideas with others, this site may contain tools that allow you to post your original contributions on this site or elsewhere.
These tools may include online petitions, announcements, letter-writing tools, message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (“Interactive Services”) that allow you to post, submit, publish, display, or transmit to other users or other members of the public your content or materials (“User Contributions”).
We consider any User Contribution you post to the site to be non-confidential. The content you post belongs to you, and you grant us the right to display, reuse, and share it to further the mission of Avaaz. In legal terms, by posting a User Contribution on the site, you confirm and warrant that you own or control all rights to that content and grant Avaaz and its affiliates a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, modify, adapt, publish, transmit, display, and distribute your content using any existing or future developed distribution methods or media.
Commitment to accuracy. Avaaz has a Commitment to Accuracy that applies to our official posts, and we ask you to similarly commit to accuracy in your independent User Contributions. You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Avaaz, have fully responsibility for such content, including its legality, reliability, accuracy, and appropriateness.
You are solely responsible for any content you post or actions you take via this site and their consequences.
All User Contributions must comply with these Content Standards and with all applicable national, regional, federal, state, local, and international laws and regulations. These Content Standards apply to any and all User Contributions and Interactive Services.
In addition, User Contributions must not:
Additionally, you agree not to:
We cannot review everything that is posted by users in advance, so any content and/or opinions uploaded, expressed or submitted to the site, and all User Contributions, including, articles, responses to questions, and other content, other than the content officially provided by Avaaz, are solely the opinions and the responsibility of the person or entity submitting them and do not necessarily reflect the opinion of Avaaz. We are not responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of this website and you agree to bear full responsibility for the content you post to the site. While we try to investigate all credible complaints about objectionable User Contributions, we cannot ensure individual responses or removal of such content.
Because the purpose of this website is to serve the Avaaz mission on behalf of the Avaaz community, in order to ensure that it is used only for its intended purpose and that no use of the site endangers Avaaz’s broader mission, Avaaz has the right to:
You waive and hold harmless Avaaz from any claims resulting from any action taken by Avaaz during or as a result of its investigations and from any actions taken as a consequence of investigations by either Avaaz or law enforcement authorities.
As is typical online, this site and user posts may contain hyperlinks to other sites. If there are other websites and resources linked to on this site, either by Avaaz or by you, these links are provided only for the convenience of our users. We have no control over the contents of those websites or resources, and therefore cannot accept responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this site, you do so entirely at your own risk and subject to the privacy policies and terms and conditions of use for such websites.
Although we want you to use the tools provided on this site to improve our world, Avaaz has to make sure that the Avaaz name and other associated names are not used for the wrong purposes. For that and other reasons, the Avaaz name, Avaaz logo and all related names, logos, product and service names, designs and slogans are trademarks of Avaaz or its affiliates or licensors. You may not use these names without the prior written permission of Avaaz. All other names, brands, and marks that may appear on the site remain the property of their respective owners and appear here for identification purposes only.
If you believe that a User Contribution violates your copyright, you may notify us of your suspected copyright infringement. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, it is the policy of Avaaz to terminate, in appropriate circumstances, the user accounts of users who are deemed to be repeat infringers.
All notices of copyright infringement claims should go to: firstname.lastname@example.org or Avaaz “Copyright” / 27 Union Square West, Suite #500 / New York, NY 10003 / USA
Although we hope to make this site available at all times in the future, there may be times when we need to disable the site either temporarily or permanently. Please understand that we also reserve the right to withdraw or amend this website, and any service or material we provide on it. We may do this without notice at our sole discretion. Keep this in mind as Avaaz will not be liable if all or any part of the website is unavailable at any time for any period of time. Also, from time to time, we may restrict access to some parts of the website, or the entire website, to users, including those who have a profile page.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or any services or items obtained through the website or to your downloading of any material posted on it, or on any website linked to it.
Your use of the website, its content and any services or items obtained through the website is at your own risk. The website, its content and any services or items obtained through the website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. Neither Avaaz nor any person associated with avaaz makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the website. Without limiting the foregoing, neither Avaaz nor anyone associated with Avaaz represents or warrants that the website, its content or any services or items obtained through the website will be accurate, reliable, error-free or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components or that the website or any services or items obtained through the website will otherwise meet your needs or expectations.
Avaaz hereby disclaims all warranties of any kind, either express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement and fitness for particular purpose.
The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
In no event will Avaaz, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, any content on the website or such other websites or any services or items obtained through the website or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
The best way to reach us with your feedback, comments, requests for technical support, and other communications is to Contact Us.
Or, you can write to us at: 27 Union Square West, Suite #500 / New York, NY 10003 / USA.
Thank you for visiting!